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When will I receive my order?Items are posted within 2 days from date of order. Your brownies should be delivered within 2 to 3 days from postage date. We deliver UK wide, via Royal Mail Standard 1st Class or Royal Mail Signed, depending on your choice of delivery method.
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Can I choose my delivery date?This option is not available at present.
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Is the packaging recyclable?London Brick Brownie cares about the environment. Our packaging is 100% recyclable and compostable.
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How long will my brownies keep and how should they be stored?Keep brownies stored in a cooI, dry place. It will keep well for 10 days, but best consumed within 7 days from receipt. Alternatively, suitable for freezing for up to 3 months. During hot summer days, we recommend the fridge as alternative storage.
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Why is the gluten free option NOT suitable for Coeliacs?Our gluten free brownies are not suitable for Coeliacs. The flour we use in our recipe is free of wheat and gluten. However, we operate in a kitchen that handles multiple ingredients and the equipment we use is shared amongst other baked products that contain gluten and wheat. We try our very best to keep our gluten free products separate from other baked goods, however we cannot guarantee the complete absence of gluten or wheat in our gluten free products.
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I have ordered multiple boxes. Will they arrive at the same time?Multiple box orders going to the same address are posted individually, at the same time. However, due to the nature of our products, these may arrive at different times, but ususally on the same day. If you wish to place an order with multiple items going to multiple destinations, please drop us a note and we will do our best to fulfil.
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What is the size of each brownie?Our brownies are cut by hand, therefore small variations may occur. However, you can expect each brownie brick to measure 8cm (L) x 3.5 (W) x 1.5cm (H). Always smooth, fudgy and delicious.
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How can I get free delivery or a discount?We give you 10% off on first orders when you subscribe to our newsletter and free tracked delivery on all orders when you spend £60 or above.
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How do I get brownies on subscription service?We don't currently offer a subscription service.
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How do I unsubscribe from newsletter?We are very sorry to hear you no longer wish to receive our emails with latest offers and new brownie flavours when they become available. Simply click on the usubscribe button, which you can find on the email sent to you when you first subscribed.
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